FAQs

1. What is Maseandemi?

Maseandemi is a home decor store dedicated to offering a wide range of stylish and high-quality decor items, from decorative accents to furniture, textiles, lighting, and wall art.

2. How can I contact Maseandemi?

You can reach us by email at contact@maseandemi.com or by phone at +1 402 7283365. Our customer service team is available to assist you with any inquiries.

3. Where is Maseandemi located?

Our store is located at 900 W Lake St, Minneapolis, MN 55408, United States.

4. What are your shipping options and delivery times?

  • Standard Shipping: Free delivery within 4-6 business days.
  • Expedited Shipping: For faster delivery options, please contact us for available services and additional costs.

Orders are processed within 1-2 business days.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

6. What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all tags and packaging intact. Contact us at contact@maseandemi.com or +1 402 7283365 to initiate a return. We offer free return shipping for eligible returns.

7. How do I initiate a return?

To initiate a return, please contact our customer service team at contact@maseandemi.com or +1 402 7283365. Provide your order number and reason for the return, and we will issue a prepaid return shipping label.

8. When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund to your original payment method within 5-7 business days. You will receive an email notification once your refund has been processed.

9. Do you offer international shipping?

Currently, we ship only within the United States. For international shipping inquiries, please contact us at contact@maseandemi.com.

10. How can I stay updated on new products and promotions?

Follow us on social media and sign up for our newsletter to receive updates on new products, promotions, and home decor inspiration.

11. What payment methods do you accept?

We accept major credit cards and other payment methods displayed at checkout, ensuring a secure and convenient shopping experience.

12. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at contact@maseandemi.com or +1 402 7283365. We will do our best to accommodate your request before the order is processed and shipped.

13. How can I provide feedback about my shopping experience?

We value your feedback and would love to hear about your experience with Maseandemi. Please email us at contact@maseandemi.com or leave a review on our website.

If you have any other questions or need further assistance, please feel free to contact us. Thank you for choosing Maseandemi!